Terms of Service

Last updated: January 12, 2026

These Terms of Service govern your use of the Kensington website and the consulting services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

1. Service Overview

Kensington provides business consulting services including strategic advisory, performance diagnostics, and leadership development coaching. Our services are delivered through various formats including in-person meetings, remote consultations, workshops, and ongoing advisory relationships.

The specific scope, deliverables, and terms of each engagement are defined in separate service agreements or engagement letters. These Terms of Service apply to all such engagements unless explicitly superseded by a written agreement.

2. Website Usage

2.1 Acceptable Use

You may use our website for legitimate business purposes related to learning about and engaging with our consulting services. When using our website, you agree to:

• • Provide accurate and complete information when submitting enquiries
• • Use the website in compliance with all applicable laws and regulations
• • Respect the intellectual property rights of Kensington and others
• • Refrain from attempting to gain unauthorized access to any part of the website

2.2 Prohibited Activities

You must not:

• • Use automated systems to access or scrape content from our website
• • Attempt to interfere with the proper functioning of the website
• • Transmit viruses, malware, or other malicious code
• • Use the website for any unlawful purpose or to solicit unlawful activity
• • Impersonate any person or entity or misrepresent your affiliation

3. Service Engagement

3.1 Client Responsibilities

When engaging our consulting services, clients are responsible for:

• • Providing accurate, complete, and timely information necessary for our work
• • Making key personnel available for meetings and discussions as agreed
• • Implementing recommendations at their own discretion and risk
• • Maintaining confidentiality of proprietary materials we share
• • Paying fees according to agreed terms

3.2 Professional Standards

We conduct our services according to professional consulting standards. However, we do not guarantee specific outcomes or results. Business performance depends on numerous factors beyond our control, including market conditions, internal capabilities, and implementation effectiveness.

4. Fees and Payment

4.1 Pricing

Service fees are specified in individual engagement agreements or proposal documents. Prices displayed on our website represent starting points and may vary based on specific requirements, scope, and complexity.

4.2 Payment Terms

Unless otherwise specified in an engagement agreement:

• • Invoices are payable within 30 days of issue
• • Late payments may incur interest charges at a rate of 4% above the Bank of England base rate
• • We reserve the right to suspend services for overdue accounts
• • All fees are exclusive of VAT unless stated otherwise

5. Intellectual Property

5.1 Kensington Materials

All content on our website, including text, graphics, logos, and methodologies, is protected by copyright and other intellectual property rights. This content remains the property of Kensington unless explicitly transferred in writing.

5.2 Client Materials

Clients retain ownership of their proprietary information and materials. By engaging our services, you grant us a limited license to use such materials solely for the purpose of delivering our consulting services.

5.3 Deliverables

Unless otherwise agreed in writing, deliverables created specifically for a client engagement become the property of that client upon full payment of fees. We retain the right to use general knowledge, methodologies, and non-confidential insights gained during engagements.

6. Confidentiality

We treat client information with appropriate confidentiality. However, we cannot accept liability for disclosures that occur due to:

• • Legal requirements or court orders
• • Information that was already in the public domain
• • Information independently developed by us without reference to client materials
• • Client authorization for disclosure

7. Service Availability and Modifications

7.1 Website Availability

We aim to maintain continuous website availability but cannot guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss resulting from website unavailability.

7.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services or website features at our discretion. Such changes will not affect services already under contract unless mutually agreed.

7.3 Geographic Restrictions

Our services are primarily designed for businesses operating in the United Kingdom, particularly the Midlands region. We may decline engagements outside our geographic focus area or where regulatory or practical considerations make service delivery impractical.

8. Termination

8.1 Termination by Client

Clients may terminate an engagement by providing written notice as specified in the engagement agreement. Fees for work completed up to the termination date remain payable. Deposits or advance payments are non-refundable unless otherwise agreed.

8.2 Termination by Kensington

We may terminate an engagement if the client fails to fulfill their obligations, including timely payment, or if circumstances arise that make continuing the engagement inadvisable. In such cases, we will provide reasonable notice and return any unearned fees.

9. Warranties and Disclaimers

9.1 Professional Standards

We warrant that our services will be performed with reasonable skill and care consistent with professional consulting standards. However, we provide our services and website content "as is" without warranties of any kind beyond this basic professional standard.

9.2 No Guarantee of Results

We do not guarantee specific business outcomes, financial results, or other measurable improvements. Business success depends on numerous factors including implementation effectiveness, market conditions, internal capabilities, and circumstances beyond our control or prediction.

9.3 Third-Party Content

Our website may contain links to third-party websites or reference third-party information. We do not endorse or take responsibility for the accuracy, completeness, or reliability of such external content.

10. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or business operations. Significant changes will be indicated by updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified terms. Existing contractual engagements continue under their original terms unless superseded by mutual written agreement.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.